Support · TuneGrid

Support

Get unstuck fast

Three doors, depending on who you are. Pick yours and you will not be bounced around.

Considering TuneGrid

You run a workshop

The answers below cover most of it. For everything else, the assistant on this page knows the site by heart, and the contact form reaches a real person.

Already on TuneGrid

Your workshop runs here

Support lives inside your console: open a ticket from Support in your operator sidebar, and the in-portal help and assistant cover every surface. Tickets reach us directly.

yourshop domain · /manage/support

Customer of a workshop

You get tuned by one

Your workshop is your contact: use the Support page on their portal, or the thread on your job. They see it immediately. TuneGrid does not handle end-customer support directly.

their portal · /support

Common questions

Before you write in

How do I join TuneGrid?

Through an invitation. Use the contact form to request access; we will talk, walk you through the platform, and send you a personal signup link. The signup itself takes minutes.

My signup link says it has expired or been used.

Links carry a use budget and an expiry for security. Write in through the contact form and we will mint you a fresh one.

I started signing up and got interrupted. Is my progress gone?

No. The wizard saves every step. Open your signup link again (or just /start) and enter the same email; you resume exactly where you left off.

Can you import my existing tune library?

Yes, that is a first-class feature: a bulk importer verifies, indexes and publishes your collection to your private identification bank. We help with the first import during onboarding.

Something on my portal looks wrong or broken.

Open a ticket from your console's Support page; screenshots help. If you cannot sign in at all, use the contact form here and mention your portal address.

I'm a car owner with a question about my tune.

Talk to the workshop that tuned you, on their portal. Your file, your payment and your warranty all live with them; TuneGrid is the software behind their business and cannot see or change your job for them.

Still stuck?

Write to us. Real person, straight answer, usually within one business day.

Contact support